FAQs

Why doesn’t your site offer Cash on Delivery (COD)?

We apologize for any inconvenience caused.  We know COD is a major relief for customers without credit/debit cards or those who are skeptical about online payments. Many major courier companies are yet to offer COD services in Kolkata. Rest assured, we’re on it.

What are the payment options available?

We accept credit cards, debit cards and net banking. We have tied up with a payment gateway. So you needn’t worry about online payments. CoD is unavailable at the moment.

Is it safe paying through a payment gateway?

Yes it is. Shoehut.in does not collect your credit/debit card or any payment information from you. You make your payments through a securely through a payment gateway.

How would I confirm my order?

Once you place an order, you immediately get an order verification email. We suggest you don’t delete that mail because it contains your ORDER ID, DATE OF PURCHASE and other valuable information that might come handy in future.

Will I get an invoice for my purchase?

Yes. You will receive a hard copy with package. Not only that, you will also receive a soft copy sent to your email.

I want to cancel my order. How do I do that?

Once you have placed the order, we request you to inform us in next 12 hours regarding cancellation and we will begin to process your refund. If in case the order has been dispatched, we suggest you not to accept the shipment. We will process your refund once we received the product.

How do I track my order?

We will dispatch an email to you containing the TRACKING ID of your shipment along with a link to the courier service. Or, call us at 9831676193 or mail us at info@shoehut.in.

Can I get the product gift wrapped?

Certainly. At the bottom of the checkout page, you will see Order Notes. Type in your giftwrapping requirements. Don’t worry it’s free.

Can I send my product to a different address?

Yes. When you go to the checkout page, look at the bottom for SHIP TO A DIFFERENT ADDRESS checkbox. Click that and type in your desired address.

How is the delivery time?

Your order will be dispatched within 12 hours. You’re expected to receive your shipment within 7 days. We will keep in track with the courier company through the tracking ID. We will also mail you the Tracking ID of your shipment.

Is it necessary to register to your site to make a purchase?

Not at all. You can make a purchase as a guest. However, time-to-time, we offer great discounts that only our registered users can make avail of. So the choice is up to you. No hard feelings.